She left after they spoke, she said.įreeman called the Grand Ledge Police Department on Friday to ask for a copy of the police report from the incident. Patient complaintįreeman said the Grand Ledge police officer who responded to the 911 call listened to her account of what had happened and asked for her identification. Staff at the Grand Ledge facility shouldn't have denied her care, she said, and she questions why 911 was called that night. Later that night, staff at Lansing Urgent Care in Frandor, which isn't part of the Sparrow Health System, diagnosed Freeman with a staph infection and treated her, Freeman said. “I wanted to get her attention and address her comment, which I felt was very insulting, and highly inappropriate,' she said. 'Her child was outside.'įreeman said after knocking on the glass door, she returned to her seat in the waiting room. 'As a frustrated parent it's totally understandable,' she said. She said Freeman knocked on the glass door from the waiting room after a staff member made a 'very unprofessional' comment, indicating that Freeman shouldn't have left her son outside.Įven after Freeman told staff her son was outside, Kobiska said they didn't immediately go to unlock the doors. 'I thought, 'Oh my goodness, for what?' Kobiska said. Kobiska, who is white, said she was shocked when she heard staff indicate they were calling for police.

'No one had told me to leave,' she said. 'No one spoke to me, not a doctor, no one at all.”įreeman's husband picked up their son from the parking lot while she was inside waiting to see a doctor, she said.įreeman said she became aware that staff had called 911 after another patient, Kobiska, who arrived at the facility just before Freeman, came out of an examination room and told her. All three staff members at the facility's front desk were white, she said. The staff member said Freeman was sitting in the waiting area and had refused to leave.įreeman said no one ever asked her to go.

“Is she white, black, Hispanic? Is she Hispanic or black? Something. “Um, I’m not sure,” the staff member said. “Is he white, black, Hispanic?” the dispatcher asked. She was being disruptive and “banging on our glass,” the staff member told the dispatcher. The staff member, who only gave her first name to the dispatcher, said a patient came in after 8 p.m., when the facility was closed, and accused staff of locking her son outside. According to an Eaton County Central Dispatch recording, an urgent care staff member made a call to 911 at 8:08 p.m.

Sparrow urgent care